Deliveries and Returns
Deliveries are sent by Normal Mail or Registered Mail depending on your choice. We recommend you choose Registered mail, it is quicker and fully tracked, so will guarantee you receive your goods. If you choose Normal mail service, you do so at your own risk, and we will not assume liability if your parcel does not arrive. Subject to availability we endeavour to sent orders within three days.
We ship around the world from Portugal. Although we will offer the option soon for shipping from the UK as well.
For orders over 2kg (about twenty 30ml bottles) please contact us, as our online payment system does not offer this option.
We can research the best and most cost-effective option for shipping to your location.
We aim to send out your order within 3 days of receiving it.
Here are the estimated shipping times on top of that:
Normal Mail 3-5 days
Registered Mail . up to 3 days
Rest of World
Normal Mail . 7 days
Registered Mail 5 days
Contact us if you do not receive your order within 14 working days.
Orders outside of the EU
We will shop anywhere in the world. Please be aware you may be liable for import and customs charges.
Returns and refunds
If you wish to cancel your order your order you may do so within 14 days of placing the order or one week of receiving the order (whichever is longer) without reason. A refund will be made in full (including our P&P costs) within 15 days of receipt of returned goods. Where the goods are not damaged, in other ways faulty or incorrectly delivered the goods must be returned at your cost. You can return the goods to our office:
Temple Guiting House, Temple Guiting, Cheltenham, Glos, GL54 5RS. UK
Please ensure the product has not been used and is returned undamaged. If it is a bottle, the tamper evident seal on the lid must still be in place.