PRIVACY POLICY
Information Collection and Use
Earthlife Goods Limited is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others, other than to our credit card processor, Stripe, or to Paypal who will process your data only so far as is necessary to fulfil your order if you are making a purchase. This statement sets out how we use the information we collect from you via the website – your use of the website signifies your acceptance of these terms.
THIS POLICY ONLY APPLIES TO THE EARTHLIFE GOODS LIMITED WEBSITE AND NOT TO ANY COMPANIES OR WEBSITES TO WHICH THIS SITE IS LINKED.
Why we collect your Personal Data?
1. MAILING LIST
You sign-up via our website to receive occasional newsletters, offers and the like. The information you provide us with is held by MailChimp until such time you decide to unsubscribe;
2. ONLINE PURCHASE
We collect the information necessary for processing your order.
Credit card processing is issued by Stripe or Paypal. These companies do not retain, share, store or use personally identifiable information for any secondary purposes other than order fulfilment. Earthlife Goods Limited does not have direct access to your credit card data.
Any data collected by us (Name, Address, Telephone Number) will be retained for one month. If any account is inactive for one month this data will no longer be held.
Customer Contact
Sales
You will automatically receive an email confirmation of your order. We also usually email a second confirmation of despatch
In the event we have difficulties fulfilling an order we will use your contact information to contact you.
We reserve the right to send out service related messages where appropriate. e.g. if our service is temporarily suspended for maintenance we may issue a notice through email. Users may not opt-out of these communications although you can deactivate your account by emailing goods{at}earthlife (dot) com
Usage Tracking – Cookie Policy
In order to monitor security and which products and services are most popular with our site visitors, Earthlife Goods Limited tracks the traffic throughout this website. Typical data tracked are the most popular products searched for and features used. We also monitor the categories and products clicked into and produce statistics that include, among others, browser types used, IP (internet protocol) addresses and platform type. All this data is used only to enhance our products, prices and features as well as assist us in our marketing plans.
Links
This website may from time to time contain links to other sites operated by third parties. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected and processed by the Earthlife Goods Limited website.
Cookies
Cookies are small pieces of information that are stored by your browser on your computer hard drive for our record-keeping purposes. We also use cookies for the following reasons:
• To identify you as you travel around our site so that the website can be tailored to suit your individual requirements. It ensures that items are placed in your Shopping Cart and orders are processed correctly.
• To provide site usage information, which together with purchase information, will further help us improve and develop the products and services we offer. Such information will not identify you personally and includes information such as the number of visits our site receives in any given period.
No recognisable personal information is stored in the cookie that can link it back to an individual.
Special Offers
Our customers will occasionally be sent information and/or newsletters on products, promotions, special offers and new site features. Earthlife Goods Limited will always allow users to opt out from receiving these types of communications.
We reserve the right to change, remove or add items to our privacy policy, we will post those changes to this privacy statement and all relevant links throughout the website. If you have any comments or queries in connection with our privacy policy please e-mail goods{at}earthlife (dot) com or write to us at:
Earthlife Goods Limited
2nd Floor
10-12 Bourlet Close
London
W1W 7BR
Fraud Prevention
We reserve the right to pass on any information you provide to us via the website to aid parties involved in fraud prevention and detection.
How can I get my name removed from the Earthlife Goods mailing list?
To be removed from the mailing list please email us goods{at}earthlife (dot) com
How to complain
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113